Houston & surrounding counties
You got sick. The restaurant should know.
Tell us where you ate and what you had. If someone else reports the same place around the same time, we contact the management directly — privately, and without ever naming you.
Takes about three minutes. Free, and always will be.
What happens to your report
- It is never published. Not on this site, not anywhere.
- Your name stays with us. The restaurant is never told who reported.
- A person reads it. Nothing is sent automatically.
- Your details are encrypted. Name, email and phone, before they are stored.
How it works
Four steps, about three minutes
Find the restaurant
Start typing a name, street or ZIP code. We hold more than thirty thousand restaurants, bars and food businesses across Houston and the surrounding counties. If yours is missing, you can add it.
Tell us what happened
When you were there, what you ate and drank, and how you felt afterwards. Include drinks with ice — that detail matters more often than people expect.
Confirm it is you
We email you a six-digit code. Until you enter it, the report counts for nothing. This is what stops a rival business filing complaints about the place across the street.
We take it from there
If two or more people report the same place inside a day, it reaches our review queue. Someone reads every report before anything is sent, and if we do make contact the message is neutral and does not name you.
Being straight with you
What this is not
A service like this only works if people trust it — diners and restaurant owners both. So here is exactly where the edges are.
We are not a health department
We have no authority to inspect, fine or close anything. If you want an inspection, contact the Houston Health Department or your county’s environmental health office — and please do, in addition to telling us.
We do not publish a naughty list
There is no public leaderboard, no map of bad restaurants, no searchable archive of complaints. A single report is one person’s account of one evening, and treating it as proof would be unfair to a business that may have done nothing wrong.
We do not accuse anyone
When we contact a restaurant, we say that we received reports, that they are unverified accounts from members of the public, and that we have drawn no conclusion. We invite a response and we record it. That is the whole of it.
We cannot tell you what made you ill
Symptoms can start anywhere from an hour to several days after a meal, so the last place you ate is not always the cause. That is precisely why we look for the same restaurant coming up more than once, rather than acting on any single report.
Questions
Things people ask before they file
Will the restaurant know it was me?
No. If we contact a restaurant we tell them how many reports we received and over what period. We do not pass on your name, your email, your phone number, or anything you wrote that might identify you. Your details are encrypted in our database and only a reviewer can unlock them — and every time one does, it is logged against their account.
Why do you need my real name and email?
Because a service like this is an obvious target for abuse. Without verification, the easiest way to hurt a competitor would be to file a dozen reports about them. The email code proves a real person with a real mailbox filed the report, and we count separate people rather than separate submissions — so one person filing repeatedly never triggers anything.
What if I am the only one who reports a place?
Your report is stored and it counts. It simply does not trigger contact on its own. If someone else reports the same restaurant later, yours is already there and the two are considered together. Nothing is wasted by filing.
How sure do I have to be that it was the food?
Not very. You are telling us what you ate and how you felt, not making a diagnosis. Symptoms often begin a day or two after the meal, so the last place you ate may not be the cause. Tell us what you know and let the pattern do the work.
Can I report something that happened weeks ago?
Up to six months afterwards, yes, though sooner is far more useful. Our clustering looks at a rolling window, so a report filed today about a meal last March will not line up with anyone else’s.
The restaurant is not in your list.
Search once more with just part of the name or the ZIP code, since the same place is often listed slightly differently. If it is genuinely missing there is an option under the search box to add it. Anything added that way is checked by us before it appears for anyone else.
I own a restaurant and you contacted me. What now?
Reply to the email. We record what you tell us alongside the reports, and we would rather have your side than not. We have not published anything about you and we do not intend to. If you believe the reports are mistaken, say so — that response becomes part of the record.
Can I have my report deleted?
Yes. Email us from the address you used, quote your reference number, and we will remove it. If you never entered the verification code, the report expires by itself and the contact details are erased.
It takes three minutes and it might spare somebody else
Most people never say anything, so the same problem carries on for weeks. One report is a data point. Two is a pattern worth a phone call.
If you are seriously unwell, please see a doctor first. This is not a medical service and it is not an emergency line.