About
Why this exists
Houston has more than six thousand restaurants and bars. Almost all of them are careful almost all of the time. But when something goes wrong in a kitchen, the people who find out first are the ones who ate there — and most of them tell nobody except their friends.
That information usually goes nowhere. One person feeling unwell is easy to dismiss, and often should be dismissed: plenty of things cause an upset stomach, and the last meal you ate is not always the culprit. But when several people who do not know each other describe the same restaurant on the same weekend, that is a different kind of signal.
This service exists to notice that pattern and to do something quiet and useful with it: tell the restaurant. Not the internet, not a review site, not a reporter. The manager, by email, in plain language, so they can go and look at their own supplier records and their own ice machine.
We are not inspectors and we have no authority over anyone. We do not publish reports and we never will. If a restaurant hears from us, it is because more than one customer independently said something, and a person here read those reports before pressing send.
If you are unwell, please talk to a doctor, and please also report it to your local health department. They can do things we cannot.
It takes three minutes and it might spare somebody else
Most people never say anything, so the same problem carries on for weeks. One report is a data point. Two is a pattern worth a phone call.
If you are seriously unwell, please see a doctor first. This is not a medical service and it is not an emergency line.