Questions

No. If we contact a restaurant we tell them how many reports we received and over what period. We do not pass on your name, your email, your phone number, or anything you wrote that might identify you. Your details are encrypted in our database and only a reviewer can unlock them — and every time one does, it is logged against their account.

Because a service like this is an obvious target for abuse. Without verification, the easiest way to hurt a competitor would be to file a dozen reports about them. The email code proves a real person with a real mailbox filed the report, and we count separate people rather than separate submissions — so one person filing repeatedly never triggers anything.

Your report is stored and it counts. It simply does not trigger contact on its own. If someone else reports the same restaurant later, yours is already there and the two are considered together. Nothing is wasted by filing.

Not very. You are telling us what you ate and how you felt, not making a diagnosis. Symptoms often begin a day or two after the meal, so the last place you ate may not be the cause. Tell us what you know and let the pattern do the work.

Up to six months afterwards, yes, though sooner is far more useful. Our clustering looks at a rolling window, so a report filed today about a meal last March will not line up with anyone else’s.

Search once more with just part of the name or the ZIP code, since the same place is often listed slightly differently. If it is genuinely missing there is an option under the search box to add it. Anything added that way is checked by us before it appears for anyone else.

Reply to the email. We record what you tell us alongside the reports, and we would rather have your side than not. We have not published anything about you and we do not intend to. If you believe the reports are mistaken, say so — that response becomes part of the record.

Yes. Email us from the address you used, quote your reference number, and we will remove it. If you never entered the verification code, the report expires by itself and the contact details are erased.